If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible.
Shipping Information
Enjoy free shipping on all orders over $150. For all other items, there's a flat rate of $15.
Orders are dispatched within 24 hours (Monday to Friday), subject to stock availability.
*Excludes rural areas; terms and conditions apply.
Customer Support
At Audio Influence, our mission is to ensure your auditory bliss. With a team of dedicated audio engineers and enthusiasts, we're committed to delivering top-notch audio solutions. Whether you're upgrading your home theater, refining your studio setup, or enhancing your personal listening experience, we're here to help.
Call us on: (03) 7068 7678
FAQ’s
Do you offer international shipping?
Currently, we only ship within Australia. We are working on expanding our shipping options to include international destinations in the future.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original condition and packaging to be eligible for a return. Please refer to our Return Policy page for more details.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to proceed.
Can I exchange an item?
Yes, we offer exchanges for items of equal or greater value. Please contact our customer service team to arrange an exchange.
Are your products covered by a warranty?
Yes, all our products come with a manufacturer’s warranty. The duration and terms of the warranty vary by product. Please refer to the product page for specific warranty information.
How can I get help with setting up my new equipment?
Our knowledgeable support team is here to help! You can find setup guides and troubleshooting tips on ou
Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions on various products. Sign up for our newsletter to stay updated on the latest deals and exclusive offers.
**Q: Can I use multiple discount codes on a single order?**
A: Only one discount code can be applied per order. Discount codes cannot be combined with other offers.
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If you have any additional questions not covered here, please feel free to contact us. We are always happy to assist!
Contact Us
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Disclaimer
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Return & Exchanges
At Golden Dreams, we are committed to ensuring your satisfaction with every purchase. If you're not thrilled with your product, you have 14 days from the delivery date to return or exchange your items. Eligible returns must be in their original, unused condition with all tags attached and in their original packaging. Please note, custom-made items or products marked as 'final sale' are not eligible for return or exchange.
To start the return or exchange process, please contact our customer service team via email at info.goldendreams.pk@gmail.com or by calling +923249009985, providing your order number and the reason for your return. You will be responsible for the cost of return shipping unless the item was defective or sent in error. For defective or incorrect products, please alert us within 48 hours of receipt, and we'll cover the return shipping costs. Upon receiving your return, we will inspect it, and if it meets our criteria, we'll process your refund or send out the exchanged item, typically within 7 business days.
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